Política de reembolso

Return & refund policy

We want your pet to love their look. If something isn’t right, you have 30 days from delivery to request a return or exchange.

Eligibility

• Items must be unused, unwashed, free of pet hair and in their original condition and packaging.
• For hygiene reasons, items that have been worn by a pet cannot be returned unless they arrived damaged or defective.

How to start a return

Email us at pawsiemerry@gmail.com with your order number and the reason for the return. We’ll reply within 24 hours (Monday–Friday) with the return instructions. Items sent back without first requesting a return will not be accepted.

Wrong size?

Contact us and we’ll help you exchange it for another available size or product.

Damaged, defective or wrong item

Please email us within 7 days of delivery with a photo of the item and packaging. We’ll send a replacement or a full refund at no cost to you.

Refunds

Once we receive and inspect your return, we’ll notify you and process the refund to your original payment method within 5–10 business days. Original shipping costs are non-refundable unless the item was damaged, defective or incorrect.

Holiday Pack discounts

If you return part of an order that received a Holiday Pack discount, the refund is calculated on the discounted price you paid.

Questions? Write to us any time at pawsiemerry@gmail.com.